kg99 Terms & Conditions — Complete User Agreement

1.1 Registration Terms

To open an account on kg99, you must provide accurate and complete information. Each individual may have only one account. If multiple accounts belonging to the same person are found, the platform authority reserves the right to confiscate all accounts and the associated funds.

• The name, date of birth, and contact details provided at registration must be genuine and valid.
• If any account information changes, our support team must be notified immediately.
• For identity verification, the authority may request a valid ID document at any time.
• Providing false information may result in the account being suspended or cancelled.

1.2 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. If you notice any unauthorised access to your account or any suspicious activity, notify our support team immediately.

• Sharing your account password with third parties is strictly prohibited.
• It is recommended that you always log out after using your account.
• Transferring or selling your account to anyone else is strictly prohibited.

2.1 Minimum Age & Eligibility Criteria

The following eligibility requirements must be met to use the kg99 platform:

• You must be 21 years of age or older.
• You must register from a country or region where participation in online gaming activities is not legally prohibited.
• You are not eligible to register if you are on a self-exclusion list.
• You may not use this platform if you lack the capacity to make decisions due to a mental disability.

2.2 Age Verification

kg99 reserves the right to verify a user's age at any time. A national ID card, passport, or any other government-approved document may be requested as proof of age. Deposit and withdrawal services may be temporarily suspended until verification is completed.

3.1 Deposit Terms

The following conditions apply when depositing funds on the kg99 platform:

• Minimum deposit amount: ৳300 (for all methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Only payment methods registered in your own name may be used.
• Deposits made through third parties are not permitted.
• Deposited funds may only be used for legitimate gaming activities.

3.2 Withdrawal Terms

The following rules apply when withdrawing winnings:

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests will not be processed if bonus wagering requirements have not been met.
• Additional documents may be requested for large withdrawals if identity verification has not been completed.
• kg99 reserves the right to suspend withdrawals in cases of fraud or suspicious activity.

3.3 Currency & Conversion

All transactions on this platform are conducted in Bangladeshi Taka (BDT / ৳). For transactions in foreign currencies, applicable exchange rates and additional fees may apply, for which kg99 is not liable.

4.1 Welcome Bonus

New users are eligible for a 150% welcome bonus on their first deposit, up to a maximum of ৳20,000. For example:

• Deposit ৳1,000 → ৳1,500 bonus → total balance ৳2,500.
• Deposit ৳28,000 → maximum ৳20,000 bonus → total balance ৳48,000.

After receiving a bonus, specific wagering requirements must be met before it can be used.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15x, applied only to the bonus amount (not the combined deposit and bonus total). Example:

• ৳1,500 bonus × 15 = ৳22,500 must be wagered before winnings from the bonus can be withdrawn.
• If a withdrawal is made before wagering is completed, the bonus and any winnings earned from it will be forfeited.

4.3 Other Promotions

kg99 offers various promotional offers and special benefits from time to time. Separate terms apply to each promotion, which will be communicated at the time the promotion is announced. General rules:

• A user may not claim the same promotion more than once.
• Bonuses may only be used for legitimate gaming activities.
• If evidence of bonus abuse or fraud is found, the bonus may be cancelled and the account suspended.
• In the event of any dispute relating to a promotion, the decision of kg99 is final.

5.1 General Betting Rules

The following general rules apply to betting and gaming on the kg99 platform:

• Once a bet is confirmed, it cannot be changed or cancelled.
• A game or round that ran irregularly due to a technical error may be considered void.
• Attempting to exploit vulnerabilities in the software or system is strictly prohibited.
• kg99's records and server logs will be considered conclusive evidence in determining the outcome of bets.

5.2 Sports Betting

Please keep the following in mind when betting on cricket, football, kabaddi, and other sports:

• Betting odds may change without prior notice.
• If a match is partially or fully cancelled, the relevant bet will be refunded.
• Attempting to bet on the basis of match-fixing or insider information is strictly prohibited.

5.3 Casino Games

The following rules apply to live casino, slots, and other games:

• Each game has its own rules, which are shown before the game begins.
• If a game is left incomplete due to a lost internet connection, an attempt will be made to resume from the last confirmed state.
• To ensure fair play, our games use a verified random number generator (RNG).

6.1 Prohibited Activities

The following activities are strictly prohibited on the kg99 platform:

• Any attempt to defraud, manipulate, or cheat the platform's systems.
• Attempting to exploit bonus benefits by creating multiple accounts.
• Money laundering or any other illegal financial activity.
• Attempting to gain unauthorised access to another user's account.
• Use of any automated software (bots) or tools that provide an unfair advantage.
• Use of abusive, threatening, or obscene language towards other users or staff.

6.2 Consequences of Violations

If any of the above prohibited activities are detected, kg99 may take the following actions:

• Temporarily suspend the account.
• Permanently close the account and cancel all bonuses and bets.
• Confiscate all winnings obtained through fraud.
• Provide information to the relevant authorities for legal action.

7.1 Data Protection

kg99 uses industry-standard SSL encryption and modern security technology to protect your personal information. We are committed to keeping your information secure. Full details of how information is collected and used can be found in our Privacy Policy.

7.2 Sharing Information with Third Parties

Your information may be shared with third parties in the following circumstances:

• To the relevant authorities to fulfil legal obligations.
• To approved financial institutions for payment processing.
• For the purpose of fraud prevention and security verification.

Your personal information is not sold to third parties for marketing or advertising purposes.

8.1 Responsible Gaming Commitment

kg99 believes that gaming is a recreational activity, and it should never have a negative impact on your financial or personal life. We encourage all our users to enjoy games responsibly. For more information, please visit our Responsible Gaming page.

• Set deposit and loss limits for yourself.
• If signs of problematic gaming are identified, take advantage of the self-exclusion (self-exclusion) option.
• Never place bets with borrowed money or funds you cannot afford to lose.

8.2 Minor Protection

kg99 is highly committed to the protection of minors. If you have underage members in your household, please use parental control software on your device and keep your account credentials secure.

9.1 Account Closure at User's Request

You can close your account at any time by contacting our support team. Please make sure to withdraw your balance before closing your account. Any unused bonuses will be cancelled once the account is closed.

9.2 Account Closure by Authority

kg99 may suspend or close an account in the following circumstances:

• In the event of a violation of the terms and conditions.
• If fraudulent or suspicious activity is detected.
• If false or incomplete registration information is found.
• To comply with legal obligations.
• As a responsible gaming protection measure at the user's own request.

10.1 General Limitation of Liability

kg99 accepts no liability in the following circumstances:

• Losses caused by internet disconnection or technical issues.
• Delays or failures caused by third parties.
• Losses caused by the user's own negligence or incorrect information.
• Unforeseen circumstances (such as natural disasters or cyberattacks) that are beyond our control.

10.2 Service Availability

kg99 strives to provide uninterrupted service at all times; however, the service may temporarily become unavailable due to maintenance, upgrades, or unexpected technical issues. Users will be notified in advance where possible in such situations.

11.1 Process for Changes

kg99 reserves the right to modify these terms and conditions at any time. Users will be notified in advance of any significant changes. Continued use of the platform after changes have been made will be considered as your acceptance of the new terms and conditions.

• Updated terms and conditions will be published on this page.
• For important changes, a notification may be sent to the registered email address.
• Claims based on previous terms and conditions will not be accepted after changes have been made.

11.2 Legal Severability

If any part of these terms and conditions becomes invalid or unenforceable for any reason, the remaining parts will remain fully in effect. Failure to enforce any provision of the terms and conditions will not be considered a waiver of that provision.

12.1 Support Channels

For any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: Available 24/7 in Bengali and English.
• Email: [email protected]

Our support team is always ready to answer any of your questions. After a complaint is submitted, we aim to provide a resolution as quickly as possible.

12.2 Dispute Resolution

Any dispute between kg99 and a user will first be attempted to be resolved through discussion. In the event of a dispute, please contact our support team first. If a resolution cannot be reached through discussion, action will be taken in accordance with applicable law.