kg99 Privacy & Data Protection Policy

Section 1 Introduction & Scope

kg99 ("we", "us", or "the platform") places the highest importance on the privacy of its users ("you" or "member"). This privacy policy describes what information we collect when you use the kg99 website and related services, why we collect it, and how we use and protect that information.

This policy applies to all kg99 services, including casino gaming, sports betting, live casino, and other entertainment features. By using our services, you agree to the terms of this privacy policy.

Only persons aged 21 or above may register and manage an account on kg99. We do not intentionally collect any information from minors.

Section 2 Information We Collect

We collect information in two main ways: what you provide directly, and what is collected automatically through your use of the platform.

2.1 Information You Provide Directly

When registering and using an account, we may collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification)
• Mobile number
• Residential address
• National ID or passport details (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account)
• Support communication messages and history

2.2 Automatically Collected Information

The following information may be collected automatically when you use our platform:

• IP address and device identifier
• Browser type and version
• Operating system information
• Page visit history and session data
• Data collected through cookies and similar tracking technologies
• Geolocation information (where applicable)
• Gaming activity and transaction logs

Section 3 Purpose of Using Your Information

We use the information we collect for the following legitimate purposes:

3.1 Account Management & Service Delivery

• Creating, verifying, and managing your account
• Processing deposit, withdrawal, and bonus-related transactions
• Ensuring gaming services and betting features are available
• Providing support services and resolving complaints

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorized account access and fraudulent activity
• Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
• Enforcing responsible gaming policies and identifying problematic behavior

3.3 Platform Improvement

• Analyzing user experience to improve platform performance
• Diagnosing and resolving technical issues
• Testing new services and features

3.4 Communication

• Sending important account-related notifications
• Informing you about promotional offers and bonuses (subject to your consent)
• Notifying you of changes to service policies

Section 4 Data Storage & Security

kg99 takes the highest level of technical and organizational measures to protect your data. We use SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure.

Our security measures include:

• Securing all data transmissions with industry-standard SSL/TLS encryption
• Storing sensitive data on servers in encrypted form
• Strict access controls — only authorized staff can access data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Data backup and recovery planning
• Staff training on data protection

Your data will be retained while your account is active and for as long as needed to meet legal obligations. Even after an account is closed, we may retain certain data for a defined period in accordance with regulatory requirements and legal obligations.

Section 5 Sharing Data with Third Parties

kg99 does not sell your personal data or transfer it to third parties for commercial purposes. However, we may share information in certain specific circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers to carry out operations such as payment processing, identity verification, technology infrastructure, and customer support. These partners may access only the data necessary for their specific tasks, under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases, we will attempt to notify you in advance unless legally prohibited from doing so.

5.3 Fraud Prevention

To protect the integrity of the platform and prevent money laundering or fraudulent activity, necessary information may be exchanged with relevant authorities.

Section 6 Cookie Policy

Cookies are small text files stored on your device that help our platform remember your preferences and session information. kg99 uses the following types of cookies:

• Essential Cookies: Required for login sessions, security tokens, and basic platform functionality.
• Performance Cookies: Help improve page loading speed and user experience.
• Functional Cookies: Remember your language, theme, and other preferences.
• Analytics Cookies: Collect statistical data to help us understand how our platform is used.

You can control or disable most cookies by changing your browser settings. Please note that disabling certain essential cookies may cause some platform features to not work properly.

Section 7 Your Rights

kg99 respects your rights over your personal data. Your main rights are described below: